Refund policy

Tell Them Sooner makes many jewelry items to order. Please review the product details and selected finish and box options before placing your order.

Report a problem
If your order arrives damaged, defective, or different from what you selected, email support@tellthemsooner.com within 30 days of delivery for orders delivered in the United States or within 55 days for orders delivered elsewhere. Include your order number and clear photos or video showing the issue. Tell Them Sooner will review your request and respond by email.

Resolution
For an approved claim, we may arrange a replacement, remake, or refund depending on the issue and applicable law. Please wait for emailed instructions before sending any item back. Any return shipping arrangements will be confirmed in those instructions.

Change-of-mind requests and cancellations
Jewelry is made to order. Change-of-mind returns may not be available once production begins, except where required by law. To request cancellation before production begins, email us as soon as possible. If production has started, we may be unable to stop the order. We will confirm by email whether cancellation is possible. Approved refunds are sent to the original payment method.

Refund timing
After a refund is issued, your payment provider may need additional time to post it to your account.

Contact
Tell Them Sooner
support@tellthemsooner.com